“From start to finish the Hand on Heart where amazing! My Dad was on palliative care following a long fight against Lung cancer and so thought it would be a lovely way to have my Dad close to me always. Fabulous customer service and I received same day response to my emails queries. Would highly recommend Hand on Heart not only for the quality but for lovely kind words in their emails thank you!”
Thank you so much for taking the time to contact us with your kind feedback, we are honoured to have been able to create such a special necklace for you using your Dad's prints and are delighted to hear how pleased you are with your piece.Kind Regards, Team HoH x
“Beautiful necklace, great present for Father’s Day. Only chain a bit short. Wish there was an option of the size of the chain. Great service and quick contact.”
Thank you for this lovely feedback! We are sorry that you are not completely happy with your chain, all of our necklaces come with a 16-18” adjustable sterling silver belcher chain as standard but we are able to offer a range of longer chains at your request, if you would like to discuss this with a member of the team please do feel free to contact us on studio@handonheartjewellery.co.uk.Kind Regards, Team HoH x
“Ordered a pendant which arrived with a rather large scratch down the middle, obviously these things can happen so I contacted them via Email and had a reply within an hour explaining how they were incredibly sorry and sent me a replacement out the next day no questions asked. I ordered the pendant as a present and it looks great.”
Thank you so much for this lovely feedback. Here at Hand on Heart we strive to achieve the highest standards and issues such as the one you experienced are unacceptable to us so we would like to thank you for allowing us to resolve this for you :)Team HoH x
“I thought that the customer service I received and multiple updates along the way about the status of the order were amazing. I didn’t expect such great communication from a company during CoViD-19, absolutely refreshing! Thank you!”
Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and so it really is great to hear how delighted you are with our service.Kind Regards, Team HoH x
“Bought this for my wife as a birthday present with our sons hand and footprint.Kept me updated while shutdown because of lockdown provided as soon as possible. Great product great service great team”
