“I thought that it would be a lot of messing about when I saw the items but decided to go for it anyway as I loved the idea, the customer service team were amazing and so good at keeping in touch. I absolutely love the finished products, they look amazing!”
The best possible feedback we can receive is that you enjoyed your experience shopping with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery.Kind Regards, Team HoH x
“My necklace is exactly what I was after and is perfect. The customer service is amazing right down to knowing who put together your product! So pleased with it and worth every penny!”
“I can’t thank you all enough for my beautiful necklace with my sons handprint And a special thank to Ellie for all her hard work in contacting me by email to keep me up to date Ellie if you read this you are second to none Much loveHeather”
You are so very welcome, thank you for your lovely feedback! It's great to hear how pleased you are with your special necklace and we will be sure to pass your kind words on to Ellie :)Kind Regards,Team HoH x
“I promptly received the inkless print kit and returned it. I soon received the finished charm- did not look like the prints received.2nd charm received few days later and was better prints but was scratched, was blamed on the postal system but was well packaged3rd charm received not 100% but think I'm going to give up! Chain is also poor quality”
Thank you for taking the time to leave your review, we really are very sorry that you are unhappy with your piece of jewellery and the service offered by our customer service team. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and we apologise that you feel this is not the case.We would like to offer our sincere apologies that we were unable to reach conclusion to this which you were happy with but if you have any further questions at all, please do not hesitate top get in touch.Kind Regards, Team HoH x
“Excellent customer service team who I was able to easily contact and they adjusted my order to match my needs. The necklace is perfect. I'm super pleased Thank you.”
