“Was so easy to get the prints and send them off hand on heart gave me updates on estimated delivery, product was gorgeous well made was a great present for my partner”
Thank you for your kind words! We're thrilled that the process was easy for you and that the product turned out to be a great present for your partner. We aim to provide a seamless experience from start to finish - Team HoH x
“Great, sent in my own prints which were approved the same day. Necklace delivered on date given and in time for special day, excellent service. Beautiful item x”
Thank you so much for taking the time to get in touch with your kind feedback, we are so pleased to have been able to offer such a high level of service. Thank you for choosing us to create this unique necklace for you.Kind Regards, Team HoH x
“Product is beautiful. However it arrived 1-2 days later than when it said it would arrive so unfortunately wasn’t able to give my mother in law her gift on her actual birthday which was disappointing after paying delivery. However the necklace was lovely”
Thank you for your feedback, we really appreciate you taking the time to leave us your comments. We're so pleased to hear you are happy with this special piece and we hope this gift was well received.We're very sorry to hear that your parcel arrived later than expected, when ordering with us we quote an estimated delivery date so we can make sure your piece is as perfect as possible before leaving our studio. We then trust this to Royal Mail to ensure the goods are delivered safely. We can only apologise for any disappointment or inconvenience caused.Your comments will be passed to our senior management team to review so we can continue to improve the service we offer to our customers - Team HoH x
Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with our customer service team. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. We shall look forward to welcoming you back in the future - Team HoH x
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. We shall look forward to welcoming you back in the future - Team HoH x
It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH piece, thank you for taking the time to let us know - Team HoH x
“This is my second order now and can't recommend enough! I'd put both my children's foots on but put them wrong way round, they emailed me so we could sort it out and made sure I was happy before continuing which I can't thank them enough for!”
Thank you for your fantastic feedback. We are so pleased to hear how delighted you are with your unique keepsakes and our service. It's wonderful to know you've had a great experience with us - Team HoH x
