“The first necklace i had sent to me had scratches all over. Had another sent out to me. This one, the heart has turned black and completely discoloured from the silver within a week. Lovely idea just poor quality.”
Thank you for taking the time to leave your feedback, we are terribly sorry to hear that you have not been 100% happy with your HoH experience and would love to resolve this for you.It looks very much like your jewellery has begun to tarnish which, although unsightly, can be fixed very quickly and easily. Tarnish is a chemical reaction which affects the compounds within Sterling Silver and the most common source is through contact with moisture in the air and substances such as perfume, water or lotions. We find that it occurs much faster during the warmer months due to the higher levels of heat and moisture in the air and on the skin.As a first point of action, and to determine that the problem is indeed tarnish, we will arrange for a Sterling Silver Polish Cloth to be sent to you, free of charge. This cloth is treated with a silver cleaner and can be rubbed on your jewellery to remove any discolouration.Please do not hesitate to contact us on studio@handonheartjewellery.co.uk if we can be of any further hep at all.Kind Regards,Team HoH x
“Very happy with experience and customer service, neckles are very pretty, well made, IV got beautiful memories of my two sons hand print to cherish over years, perfect idea for present, and it was great deal buy one get one freeThank you”
You are very welcome, we are all over the moon to hear how pleased you are with your unique necklace and our customer service :)Kind Regards,Team HoH x
“A brilliant company providing an excellent service. The inkless print kits are amazing, although it is still a little tricky to get prints of little babies, but having a large sheet means that you get plenty of tries. The finished jewellery is beautiful - I love wearing it and get lots of compliments while I do. Thank you HoH!”
You are more than welcome! Thank you for taking the time to leave this wonderful feedback, we are sorry to hear that you had a little bit of trouble taking the prints for your order but over the moon to hear how happy you are with our service and your unique necklace :)Kind Regards,Team HoH x
“Lovely necklace and easy process. But on one of the hand prints it looks like there is a dark dot which I can not clean off? Any help would be appreciated.”
Thank you for contacting our studio with your feedback, it is greatly appreciated.We are terribly sorry to see that your charm has a mark on one of the prints and we would love to rectify this for you, in order for us to do so, would you please be able to contact our customer service team on studio@handonheartjewellery.co.uk, supplying this same photo and a note of your order number?Thank you in advance,Lucy HoH x
“I ordered this necklace to always have a reminder of my still baby as we had his footprints. Necklace arrived within 10 days. Engraving was done wonderfully however the heart pendant had a few scratches.. when I messaged HOH they were very apologetic and sent out a newly engraved pendant for free within a few days. Fantastic company and service. Would recommend to all as you won't be disappointed in your product.”
Thank you for choosing us to create such a very special piece of necklace in memory of your Son and for allowing us to resolve the initial problem with your pendant.It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this necklace brings some comfort
