“Love my paw print necklace made in memory of my beloved dog Murphy, it's beautiful and now a treasured piece of my jewellery. The whole experience was amazing super quick delivery, beautifully wrapped & good communication. I would highly recommend”
Thank you for your lovely review! We’re so glad that your paw print necklace in memory of your beloved Murphy has become a treasured piece of your jewellery. It’s wonderful to hear that the entire experience, from quick delivery to beautiful packaging, was a positive one. Your recommendation means so much to us - Team HoH x
“Disappointed. Ordered a paw print necklace which arrived last week, and within less than 24 hours it had tarnished and has a mark on it that won’t be removed. This was meant to be a very sentimental piece of jewellery and I’m quite upset at this”
We're genuinely sorry to hear about the issue you've encountered with your paw print necklace. We certainly wouldn't expect this to happen, and we can only apologise for any disappointment or inconvenience caused. We kindly ask if you could reach out to us at studio@handonheartjewellery.co.uk. Our friendly customer service team will be more than happy to assist you and resolve this matter promptly. Thank you in advance for your cooperation - Team HoH x
“Ther service we received from Hand on Heart was fantastic. Throughout the process the team were attentive, empathetic and communicative. I would definitely recommend them to friends and family.”
Thank you for sharing your feedback with us! We're thrilled to hear that you had a fantastic experience with us. Providing attentive and empathetic service is incredibly important to us, and we're glad that we could meet your expectations - Team HoH x
“Extremely professional, kept me informed throughout the process.Beautiful keepsake to remember my dog Oscar who recently passed away. Thank you Hand on Heart Jewellery.”
Thank you so much for your kind words! We're honoured to have been able to create a beautiful keepsake in memory of Oscar. Your satisfaction and comfort during this difficult time mean the world to us - Team HoH x
“Beautiful. It’s the second time we’ve used hand on heart and it’s a lovely memorial to a treasured pet. My daughter has the two hearts now on one necklace and never takes them off. The company was very professional and delivered a beautifully packaged gift”
Thank you so much for your kind words and for choosing us once again to create a memorial for your treasured pet. We're honoured to have been able to provide a meaningful keepsake for your daughter. It warms our hearts to hear that she cherishes the pawprint necklace and that it holds such significance for her. Your satisfaction and trust in our services mean the world to us - Team HoH x
“This is a present for my daughter. The process was easy and all delivered in the time stated. It was presented well. Am so pleased with it and I can’t wait to give it to her for Christmas.”
Thank you for your lovely message. We're delighted to hear that the process was easy, the item was delivered within the stated time, and you're pleased with the presentation. It's heartwarming to know that you're excited to give it to your daughter for Christmas - Team HoH x
“I ordered a double print of my son and puppy nearly 10 years ago but recently I lost my dog and I got a print of his paw on a necklace for my mum as a Xmas gift and it is stunning. Safe to say my mum was extremely happy and there were lots of tears. Amazing service and my necklace from 10 years ago is still going strong as if it were new!!! Would highly recommend”
Thank you for sharing your heartwarming story with us. We're truly sorry to hear about the loss of your dog, but we're glad we could create a stunning paw print necklace for your mum as a meaningful Christmas gift. It's touching to hear that your mum was extremely happy, even if there were tears.We're also thrilled to know that your necklace from nearly 10 years ago is still going strong. Your long-lasting satisfaction is something we truly appreciate - Team HoH x
