Thank you so much for your kind words! We're thrilled to hear that you're so pleased with the print and the quality of the jewellery. We hope your Daughter loves her unique keepsake.Team HoH x
“This was bought for my fiancé to memorize her cat who passed away. After a week of wearing it has already gone black. For the price that paid this seems unacceptable, especially as we have already had to repair the chain. Even the paw print was done well, this seems unacceptable given that this is clearly an item that is meant to last. I would like someone to get in touch with me to discuss this further.”
We are really sorry to hear you're disappointed with such a special piece of jewellery. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and we apologise that you feel this is not the case.We would never wish for any of our customers to feel disappointed with their unique keepsake and so please may we ask you to email us directly at studio@handonheartjewellery.co.uk with your order details and any photos and a member of our friendly customer service team will be more than happy to discuss your order details with you further. Thank you in advance, Team HoH x
“I received my pendant and put it on immediately. It’s barely been off (just for showers) I can’t really explain it but I honestly feel a bit comforted wearing it and my heart feels a little less sore. I am still struggling with loosing my kitty baby boy Finn but my pendant of his actual paw print has definitely helped me. Thank you so much”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort - Team HoH x
We're so pleased we could create this sentimental piece for you. It's great to know how much you adore this piece and your experience with us - Team HoH x
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort - Team HoH x
“This is my third purchase of a memorial paw print necklace of some sort, and every time it’s as beautiful and perfect as the last. You never fail to impress, and my mum was thrilled with her piece. Thank you very much. I’m hoping to order my own in due course.”
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on every occasion. We're so pleased to hear your Mum adores this piece. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Thank you again for your orders and for recommending our service, we shall look forward to welcoming you back in the future - Team HoH x
