“Hi, please could I have Information regarding returning this item. My partner only put it on today after her grandfather has passed away - it snapped with little to no resistance after I paid extra for the better quality chain. Please advise.”
Please accept our sincerest condolences for the loss of your partner's grandfather. We're really sorry to hear that this piece has become broken, so we can look into this further for you, please could you contact our friendly customer service team at; studio@handonheartjewellery.co.uk and we can help you further. Thank you in advance and we shall look forward to hearing from you. - Team HoH x
We're delighted to hear that you're very pleased with your product and that it met your expectations, matching what you saw on our website. It's great to know that our next-day service worked smoothly and that your order arrived promptly - Team HoH x
Thank you for sharing your feedback with us. We're sorry to hear that the product did not meet your expectations. We strive to provide high-quality items and a positive experience for our customers. We can see that you've sent us an email and we shall certainly use this to improve the service we can offer. If we can ever help further please don't hesitate to reach out - Team HoH x
“This beautiful pendant has become home for a little bit of fur belonging to my little cat who passed away. I keep a little bit of her close to my heart.Stunning piece of jewelry.”
We are deeply touched by your heartfelt words and honoured to have created a special pendant for you in memory of your beloved cat. We're over the moon to hear how happy you are with your unique keepsake.Team HoH x
“What a wonderful company. When I made a mistake on my order they were super helpful, and changed it immediately. The product arrived beautifully packaged and was exactly how I’d imagined it. Thankyou so much for everything…”
Thank you for your kind words and for choosing our services. We appreciate your understanding and are glad we could assist promptly when there was a mistake in your order. It's heartening to hear that the product arrived as you had imagined and that you were pleased with the packaging - Team HoH x
