“I bought the Egg Timer Hourglass for my daughters. We lost our Golden Retriever, Ben x 23 years ago and Ive never felt ready to let him go x The necklaces are a beautiful way for us keeping a little but of him with us forever x”
Thank you so much for your touching review! We’re truly honoured that our Egg Timer Hourglass can help you and your daughters keep a piece of Ben close to your hearts. It’s lovely to know that our necklace brings you a sense of connection and comfort - Team HoH x
Thank you so much for your wonderful review! We're thrilled to hear you love the design and quality of the necklace, as well as our speedy delivery. Your satisfaction is our top priority, and we truly appreciate your kind words - Team HoH x
“Hand on Heart have provided me with a service worth way more than they have charged me. They have been flawless in their service, the levels of kindness, thoughtfulness and respect is breath taking. My hour glass pendant is not only unique it us also beautiful and I wear it to remember my mum. So I can have her with me 24/7.
Thank you Hand on Heart, thank you.”
Thank you so much for your touching feedback. We're incredibly moved to hear that the hourglass pendant brings you such comfort and serves as a special way to keep your mum close. It’s our honour to create something so unique and meaningful for you. We truly appreciate your kind words about our service, and knowing it had such a positive impact is heartwarming. Thank you for trusting us with something so precious! - Team HoH x
Thank you for taking the time to write to us with your feedback on the Hourglass Ashes Necklace. We are pleased to hear that you are happy with your necklace and would like to thank you for your feedback, which is very much appreciated.
Kind Regards, Team HoH x
“My experience with Hand on Heart Jewellery has been excellent. The service I have received when ordering and also following receiving my pendant and having a query has been exceptional.The egg timer pendant is really beautiful. It is of very good quality as is the chain. It feels safe and secure to wear (considering the purpose of the pendant) and is comfortable. I would not hesitate to order from Hand on Heart again. Thank you.”
Thank you for sharing your positive experience with Hand on Heart Jewellery. We're delighted to hear that you found our service exceptional both during the ordering process and when addressing your query. It's wonderful to know that you are pleased with the quality and design of the egg timer pendant and its chain and that it feels safe and secure to wear - Team HoH x
“Very poor , not happy it’s a long waiting time plus no up dates Only when I contacted you and Kalma did I get help from them Over all no apologies , this item is ok but look like cheap and chain is horrible , sorry but if I would not recommend you Thank you”
Thank you very much for sharing your feedback with us. We're truly sorry to learn that your experience with our service hasn't met your expectations. This is certainly not the impression we strive to leave on our valued customers.Upon reviewing our records, it appears that we responded to your enquiries, but unfortunately, we haven't received any further communication from you. We apologise if there was any miscommunication or if our responses didn't reach you as intended.Your satisfaction is incredibly important to us, and we would be more than happy to address any concerns or feedback you may have regarding your chosen piece of jewellery. Please feel free to reach out to us at studio@handonheartjewelry.co.uk, and our dedicated customer service team will be delighted to assist you further. - Team HoH x
“Hand on Heart have been a joy to purchase from. I found the Egg Timer Hourglass and thought this would be prefect for everyday wear, a place where I can have my Nana's ashes close to me.I was kept fully updated on the order process and despatch, when the Egg Timer arrived I was overwhelmed, beautifully presented in the jewellery box and packaging was sustainable.Based on the above experience I am about to order a special neckless with the remaining ashes of my Nana, this would be for very special occasions with the ashes imbedded into a jewel stone.Thank you Hand on Heart for making the process easy.Megan”
Thank you so much for your heartfelt review. We're deeply sorry for the loss of your Nana, and we're honored to have been able to provide you with a meaningful way to keep her close to you. We're delighted to hear that you found the Egg Timer Hourglass perfect for everyday wear and that you were overwhelmed by its presentation. Sustainability is important to us, and we're glad that our packaging reflects that commitment.It warms our hearts to know that your experience has led you to consider ordering a special necklace with the remaining ashes of your Nana for very special occasions. We're here to support you every step of the way. If there's anything more we can do to help please don't hesitate to reach out - Team HoH x
