“We purchased two Ashes Urn Circle Necklaces for loved ones close to Christmas, unfortunately, there was a slight issue with one of the items, so we reached out to Hand of Heart via email, and after explaining what the issue was, Lucy very promptly emailed us back with a solution and all was well, the Christmas gift was able to be given with no further issues.. very seldom will you come across a company that will offer great service, absolutely very happy with the items we received and especially more than happy with the warm and understanding customer service Their staff is not only friendly but also highly skilled, Pricing is fair and transparent - definitely value for money.
I highly recommend this business.”
Thank you so much for your kind review. We’re thrilled to hear that you’re pleased with your necklace and that our service met your expectations - Team HoH x
“From ordering on line to receiving the product I couldn’t be happier with the service & professionalism of the company. The jewellery is just beautiful”
Thank you so much for your wonderful review! We're thrilled to hear that you were happy with our service and that you love the necklace. Your kind words truly mean a lot to us - Team HoH x
We're so glad to hear that you’re pleased with the quality and packaging of your necklace. It truly means a lot to us that you noticed the care we put into every detail - Team HoH x
Thank you for your feedback, it is very much appreciated. We are very sorry to hear of your disappointment with this necklace as we fully understand how special these pieces are. We do list all product sizes on our website to avoid any confusion, and we’re sorry if this information wasn’t seen before placing your order. We can see that you haven’t yet contacted our customer service team, so please feel free to reach out to us at studio@handonheartjewellery.co.uk if you would like to discuss this further.
We will look forward to hearing from you,
Team HoH x
