We're delighted to hear you're so pleased with the Special Offer Keyring, it's a wonderful little extra that we're so proud to offer. It's wonderful to know you had an excellent experience with us - Team HoH x
“From start to finish the process was easy and professional. I had a query which was answered straight away and the whole process turned around with 8 days I paid for express brilliant. Quality is very good and will definitely be using again”
Thank you for your fantastic feedback! We're delighted to hear that you found the process easy and professional and that your query was answered promptly. We're also pleased that the express service met your expectations and that you're satisfied with the quality. We look forward to assisting you again in the future. Thank you for choosing us! - Team HoH x
Thank you for your positive feedback! We're delighted to hear that everything was really good and that you found the necklace fantastic. If there's anything more we can do for you or if you have additional thoughts to share, please feel free to reach out. Thank you for choosing us - Team HoH x
“I have bought from hand on heart jewellery before, and I knew what I would be receiving would be beautiful, but it still amazes me when I open that box to find such a gorgeous and special piece of jewellery.I can't wait for my daughter to open it on Xmas day.As always hand on heart had brilliant customer service, and I just hope one day they will create solid yellow gold pieces, as I will treat myself to one for sure.”
Thank you for your continued trust in Hand on Heart Jewellery and for sharing your heartfelt experience. We're honoured to be a part of creating special pieces for you.It warms our hearts to know that each time you open a box from us, the beauty of the jewellery still manages to amaze you. We can't wait for your daughter to experience that magic on Christmas day!We truly appreciate your kind words about our customer service. Your suggestion about solid yellow gold pieces is noted, and we'll certainly consider it for the future. We would be delighted to create another special piece for you when that day comes.Kind Regards, Team HoH x
“Communication was excellent arrived earlier than expected- the silver heart was lovely the personalised paw prints were perfect…Recipient loved it. Thank you”
“I would have given 5 stars but, it was only after contacting customer service, because we couldn't get our dogs to put their prints on the paper provided in the kit, (very stressful even attempting it) that we were told that we could provide a photo of the dogs' paws. They were then able to produce these on the beautiful necklace. I don't know if it's a lot harder for the necklace to be made from a photo but if not can you let people know they can do it this way. Thank you. I love the end product and customer service were very helpful.”
We are so pleased we were able to resolve any issues and we're delighted to hear that you adore your piece. We really appreciate you taking the time to leave this feedback and this will be passed on to the rest of the team. - Team HoH x
“My experience was outstanding from start to finish, I dealt with their customer service team on two occasions. Firstly because my one dog was being extremely dramatic when taking his prints, so I wanted to check his print was ok before submitted. Secondly because the necklace was for my mum and she decided to go on holiday last minute (which was 8 days before my estimated delivery date) the customer service team said they would put a note on my order, and try to get it to me before my mum went away. The necklace arrived 3 days later :) .I was blown away when I opened the necklace, absolutely outstanding!!! The prints were so accurate (plus a lot tidier as they got rid of smudge marks/ hair marks etc). This necklace is something my mum will cherish & puts a smile on her face every time she puts it on. Hand on heart is a beautiful unique company & their items is something you can’t put a price on. I will 100% be returning to purchase more”
Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and so it really is great to hear how delighted you are with our service. We're delighted to hear that your Mum loves the piece and that you had a great experience with us. Each piece is created with a lot of time and care and we look forward to creating more pieces for you in the future
