“The pendant itself is lovely and feels of high quality, but the chain it comes with is possibly the worst I've ever seen. It almost feels like it's plastic and the clasp on it is terrible. I've had better chains on a piece of high Street Jewellery. I've had to spend £45 elsewhere, to replace the chain.For an item of jewellery that is holding something so precious, I expected better. Won't be using you again or recommending you.”
Thank you for choosing us to create such a very special piece of jewellery. We are all pleased to hear that you're happy with your Teardrop Urn. We're very sorry to hear, however, that you're disappointed in the chain that's provided with this piece. Your feedback is truly valuable, and we deeply regret that we did not meet your expectations. We strive to provide the highest quality in all aspects of our jewellery and your comments have been passed to our design team for review and for future consideration. We are always looking for ways we can continuously improve both the designs and service we offer our customers so thank you for taking the time to let us know your thoughts - Team HoH x
Thank you so much for your kind words! We're thrilled to hear that you love your necklace and appreciate our communication throughout the process - Team HoH x
Thank you for your kind words! We're delighted to hear that you received your jewellery promptly and are pleased with it. Your recommendation means a lot to us - Team HoH x
“The purchase was easy and delivery was swift and the necklace is beautiful however, the imprint on the photo shows it as being dark and easily readable however, this isn't the case and is illegible to the naked eye. I will wear it with pride for my beloved Anfield, but it would have been nice to be able to see what the inscription reads.”
Thank you for your feedback. We're pleased to hear that you found the purchase process easy, the delivery swift and that you found the necklace beautiful. However, we’re sorry to hear about the issue with the readability of the inscription. This certainly isn't the finish we would expect so please could you get in touch with us at; studio@handonheartjewellery.co.uk and our friendly customer service team will be able to help and advise further. Thank you in advance Team HoH x
“I honestly didn’t think I’d react so much when I opened the parcel from you guys, I cannot even fathom just how thoughtful you were to include to mini screw driver and funnel to assist with ashes. I cannot thank you all enough for just how personal and perfect the charm for my daughters ashes to rest in is. Worth every penny I am beyond grateful. I cried with happy tears when I saw the pendent, words will never be enough to express my gratitude.”
Your heartfelt words mean a lot to us. We understand the emotional significance of these pieces, and we're honoured to have been able to provide you with something that brings comfort during such a difficult time - Team HoH x
We're thrilled to hear that your daughter was pleased with her gift! Thank you for sharing your positive experience with us. It's also great to know that the delivery arrived a day early. We aim to provide top-class service, and we're glad we could exceed your expectations - Team HoH x
We're delighted to hear that you're happy with the engraving on your urn necklace! Thank you for your kind words about our craftsmanship and attention to detail. It's our goal to provide professional and personalised service to each of our customers, and we're thrilled that we could meet your expectations - Team HoH x
