“The whole process from navigating the website choosing a design & opting for engraving to actually taking delivery of my item went so smoothly. Even the presentation & packaging was so thoughtfully put together.....I am absolutely thrilled to have such a beautiful personal momento of my beloved pet. I have already recommended your company to friends & family!”
We're delighted to hear that your experience with us was smooth and seamless, from navigating the website to receiving your item. Ensuring a hassle-free process and thoughtful presentation are top priorities for us, so we're thrilled to know that you were pleased with every aspect, including the packaging.Thank you immensely for your kind words and for recommending our company to your friends and family. It means the world to us to know that you're delighted with your beautiful personal keepsake of your beloved pet - Team HoH x
“Really pleased with this mans necklace, it looks lovely and arrived in a quality presentation box, it came with a tiny funnel to make putting the ashes in quite easy, I would recommend”
Thank you for your feedback! We're thrilled to hear that you are pleased with the necklace and that it arrived in a quality presentation box. It's great to know that the included funnel made putting the ashes in easy for you. We appreciate your recommendation and hope the necklace brings you comfort - Team HoH x
“Delivery smooth, beautifully packed , and as lovely as expected. Easy to fill and looks perfect on. Thank you. My daughter and I are very happy with our purchase.”
We're delighted to hear that your delivery experience was smooth and that you found the packaging beautiful. Ensuring a seamless delivery process and providing a delightful unboxing experience are top priorities for us. We're thrilled that the item met your expectations and that both you and your daughter are happy with your purchase. Your satisfaction means everything to us, and we're grateful for your trust and support - Team HoH x
“Very positive and friendly service, there were issues first with me being able to order this product, but after emailing HoH, Lucy got back to me and had sorted the problem (big thank you Lucy!).The necklace arrived in a beautiful presentation box, with instructions on how to fill the bar with the tools provided.And now I can wear it and hold the ashes of my beloved dog next to my heart each and every day.Thank you Hand on Heart!”
Thank you so much for sharing your experience with us. We're delighted to hear that Lucy was able to assist you promptly and resolve the issues you encountered with ordering the product. We'll be sure to pass on your kind words to her!It warms our hearts to know that your necklace arrived safely that you now have a special piece to hold the ashes of your beloved dog close to your heart every day. Creating meaningful connections through our jewellery is what drives us, and we're honoured to be a part of preserving such treasured memories.Team HoH x
Thank you for your positive feedback! We're glad you had a great experience and that our team responded quickly to your questions. Customer satisfaction is our priority, and we're pleased to have been able to assist you - Team HoH x
