“It was so good, there was a delay in receiving the ashes to send to you and you were so caring and said there was no rush. When I received my ring, it was so much more than I expected. Presented beautifully in a box and it shows that as a company you care so much. Thank you, my Nannie is with me wherever I go, no just in my heart and my head.”
Thank you so much for your heartfelt feedback! We're touched to hear that your experience with us was so positive and that the ring exceeded your expectations. We always strive to provide a caring and thoughtful service, and it's wonderful to know that your Nannie is now with you in such a special way. If there's anything else we can assist you with, please don’t hesitate to reach out - Team HoH x
Thank you for your wonderful review. We are so pleased to hear that you had an excellent experience from start to finish and that you were moved to tears of happiness upon receiving your ring. Your words mean a lot to us - Team HoH x
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us and that you found our updates and assistance helpful - Team HoH x
“Gorgeous ring, fast delivery & they kept me up to date along the way. I love it it's adjustable (I was scared to change the size but it was fine to do) so can fit to whichever finger you want to wear it on. I will treasure this and know that my baby boy is close to me”
Thank you for your lovely feedback! We’re delighted to hear that you love your gorgeous ring and appreciate the fast delivery and updates. It's wonderful to know that the adjustable feature works well for you and brings comfort with your baby boy close to you - Team HoH x
We're absolutely thrilled to hear that you had such a positive experience with us! Keeping you informed and involved throughout the process, from sending the ashes to the delivery of the ring, is incredibly important to us. We're delighted that you're pleased with the result and find the ring beautiful. Your satisfaction means the world to us, and we're grateful for the opportunity to create something meaningful for you - Team HoH x
“I was absolutely thrilled to received my Ashes Ring - it's absolutely perfect. The service was faultless - I have recommended it to everyone I know. Thank you for making this experience such a positive one.”
We're truly delighted to hear that you're thrilled with your Ashes Ring! It's heartwarming to know that the service exceeded your expectations. Thank you for your recommendation and for allowing us to be part of such a meaningful experience for you - Team HoH x
“Not very nice to have to leave a poor review on such a treasured item but having ordered it in December I was only received at the end no of February. It was a gift to my mum which missed the special day. For such a special item and the amount it cost there was little updates Actually just one! Expensive gift and would have expected better”
We're truly sorry to hear about the delay in receiving your order and the inconvenience it caused, especially since it was intended as a special gift for your mum. We understand how important timely delivery is, particularly for such meaningful items, and we regret that we weren't able to meet the originally estimated dispatch date.Your feedback regarding the lack of updates is greatly appreciated, and we apologise for any frustration this may have caused. We have passed this feedback on to our senior team for review, and we will certainly use it to improve the service we offer our customers. Ensuring clear and timely communication throughout the process is a top priority for us, and we're committed to making necessary improvements based on your experience - Team HoH x
“From start to finish the experience and process was seamless. Customer service is fantastic. I wear it for special occasions as it is a little thin and I don't want to catch and break it. Thank you for a beautiful item x”
Thank you for your kind words! We're thrilled to hear that you had a seamless experience from start to finish and that you're enjoying your item. We appreciate your feedback about wearing it for special occasions and being mindful of its delicate nature. Your comments will be passed to our senior team for review and we really appreciate you taking the time to let us know. We're always looking for ways we can improve the level of service and products offered to our customers. Please don't hesitate to get in touch if we can help at all further - Team HoH x
