“I was so happy to receive this as now I have my Nan and grandad with me all the time and it’s beautiful but was very shocked at how thin the band is. The feather catches on things which moves the ring. I’m worried this won’t last long and snap”
Thank you for sharing your experience, and we're glad to hear that you are happy to have your Nan and Grandad with you through the beautiful piece. However, we understand your concern about the thin band and the feather catching on things.Your feedback is valuable to us, and we apologise for any inconvenience caused. We'll certainly consider this as we continually work to improve our products. If you have specific concerns about the durability of the ring, we recommend reaching out to our customer support team at studio@handonheartjewellery.co.uk - Team HoH x
“Overall experience good...would have ben nice to get a discount voucher to work, as had a couple of pieces of jewellery....I would like some more things from my daughters ashes..not sure if I will return to this site.”
Thank you for taking the time to share your feedback. We're glad to hear that your overall experience was good. We appreciate your suggestion regarding discount vouchers, and we'll certainly consider it as we continue to improve our services. We understand that the loss of a loved one is a deeply personal and emotional experience, and we would be honoured to help again. If you ever decide to explore more options or have specific requests, please don't hesitate to reach out - Team HoH x
“I brought my mum a ring with her dad’s ashes in for Christmas and she absolutely loves it. I am very pleased with the experience I have had purchasing her gift. Would definitely recommend.”
We're thrilled to hear that your mum loves the ring with her dad's ashes, and we appreciate your recommendation. It's heartwarming to know that the experience of purchasing this special gift was positive for both you and your mum - Team HoH x
“From beginning to end, this was a very thoughtful process. From sending the ashes to receiving the beautiful end product, there was great respect from this company. My daughter absolutely loves her ring and I would highly reccomend Hand on Heart for this keepsake. Thank you.”
Thank you for sharing your thoughtful experience with us. We're grateful for your kind words about the respectful process from beginning to end. It warms our hearts to hear that your daughter loves her ring, and we appreciate your high recommendation - Team HoH x
“Arrived earlier than expected. Bought as Christmas gift but I’m sure daughter will love it .Thank you for all the care that goes into it from start to finish .Beautiful .”
Thank you for your wonderful message. We're delighted to hear that your purchase arrived earlier than expected and that you found the care put into it from start to finish noteworthy. It's our pleasure to create beautiful items, and we hope your daughter will love her Christmas gift - Team HoH x
