We're so happy to hear that you find the ring amazing and that it exceeded your expectations! Providing products that match their descriptions and meet our customers' expectations is our goal, and we're delighted to know that you're really pleased with it - Team HoH x
We're thrilled to hear that you found our service brilliant and that you're pleased with your experience! Ensuring your satisfaction is our top priority, so we're delighted that we could meet your expectations - Team HoH x
“I purchased this ring to keep my late mam near me always. Unfortunately the first ring I received although beautiful was faulty and the screw just wouldn't unscrew. A quick email to Hand on Heart and the problem was resolved immediately by Lucy who arranged to have a new ring sent to me. Thank you Lucy. The ring is perfect and I will treasure it always.”
We're truly sorry to hear about the issue you encountered with the first ring, but we're grateful for the opportunity to make things right. It's heartwarming to know that we were able to promptly assist you and arrange for a new ring to be sent to you.Thank you immensely for your kind words and for giving us the chance to correct the situation. We're delighted to hear that the new ring is perfect and that you will treasure it always - Team HoH x
“I recently had an unexpected death of my young dwarf rabbit and as she was my first pet to pass away I really wanted something to commemorate her. The process of ordering the ring sizer all the way up to the delivery of my ring has been so stress free. When my ring arrived it was a perfect fit and now I have my Luna with me always! I would definitely recommend as the quality of the product is stunning and the customer service really helped me during this difficult time.”
We're so sorry for your loss and we appreciate you sharing your experience with us during this time. It means a lot to hear that our process helped bring some comfort to you as you remember Luna.It's heartening to know that you found the process stress-free and that the ring arrived as a perfect tribute to Luna's memory. Your recommendation and kind words about the quality of our product and customer service mean a great deal to us - Team HoH x
Thank you for your kind words! We're thrilled to hear that you love your ring and that it arrived quickly and beautifully packaged. It's always our goal to provide a seamless and thoughtful experience for our customers - Team HoH x
“It was really easy to place the order and with every click it was very informative. I opted for next day delivery and it was exactly that, delivered with care, nice and early. The ring it self was beautiful and my mother adores it. Money very well spent and easy to self fill.”
We're thrilled to hear that you had such a smooth and satisfying experience with us! Providing clear and informative ordering processes is essential to us, and we're delighted that your order arrived promptly and was well-received. It's wonderful to know that your mother loves the ring, and we're grateful for your kind feedback - Team HoH x
