“I was so delighted to receive this beautiful necklace for my sisters birthday . It exceeded all of my expectations and I will now order one for myself as a beautiful reminder of our darling dad .
It is simply stunning and very well made , packaged in a beautiful box and gift bag .
Thank you .”
Thank you for sharing your joy with us! We’re thrilled to hear that the necklace exceeded your expectations and made your sister's birthday so special. It’s wonderful that you plan to order one for yourself as a cherished reminder of your dad. We’re glad you appreciated the craftsmanship, packaging, and presentation. If there’s anything more we can do for you, please don’t hesitate to reach out. Thank you for choosing us! - Team HoH x
Thank you for your kind words! We're thrilled to hear that you love your necklaces and had a positive experience with our customer service. Your recommendations mean the world to us - Team HoH x
“I had a lot of trouble with the tiny screw, mainly finding a suitable screwdriver. When I found one that was thin enough, the blade didn’t go the whole length of the screw. Undoing it wasn’t too bad but it was very difficult to put back as the screw thread kept getting crossed then the screw fell on the floor and, of course, I didn’t want to end up tipping out the contents. The screw is in temporarily but not secure enough to wear; it will have to wait for the recipient to tighten it fully. I suggest you include an appropriate screwdriver in the kit.”
Thank you for your feedback and for bringing this to our attention. We're sorry to hear about the difficulties you experienced with the tiny screw at the base of this necklace. This certainly isn't something we've come across before. We understand how frustrating this must have been during such an important moment. We truly appreciate this feedback and shall review this for future consideration. In the meantime would you mind getting in touch with us at; studio@handonheartjewellery.co.uk so our team can help and advise further? Thank you in advance and we shall look forward to hearing from you - Team HoH x
Thank you for your review. We're glad to hear that your necklace arrived promptly and that it brings you comfort by keeping your beloved cat close to your heart. Your feedback means a lot to us - Team HoH x
Thank you for sharing your experience! We're thrilled to hear that you had such a positive experience with us. Your recommendation means a lot - Team HoH x
Thank you for your feedback! We're thrilled to hear that your necklace is exactly what you were looking for and that you're pleased with its quality - Team HoH x
“Great quality and easy to use with all the kit provided to put the ashes within the necklace, only downside was no tool to unscrew the nut. Overall great purchase”
Thank you for your feedback! We're glad to hear that you found the necklace to be of great quality and that the kit provided made it easy to use. We can only apologise for this piece being missing from the equipment provided. Your comments shall be passed onto our design team for review as we are always looking to improve the level of service that we can offer our customers. If you would like us to send out a screwdriver to you for this piece, please could you get in touch with us at; studio@handonheartjewellery.co.uk and our friendly customer service team can help further. - Team HoH x
We're thrilled to hear that you're happy with the quality of our jewellery and that you found our service prompt and professional. Providing high-quality products and excellent service is our top priority - Team HoH x
