Thank you very much for your kind words and for sharing your fantastic experience with us. We're delighted to hear that you had such a positive experience from start to finish. Providing top-notch customer service and crafting beautiful jewellery are our priorities, and we're thrilled that you appreciated our efforts - Team HoH x
“The experience was easy if not emotional due to the circumstances. The choice of products was great and the ring I received is excellent quality and beautiful.”
We appreciate your feedback and are glad to hear that you found the experience easy, even if it was emotional. We understand that memorial jewellery carries deep emotional significance, and we're honoured to have played a part in creating a beautiful ring for you. If you ever need anything else or have more feedback, please don't hesitate to reach out. Thank you for choosing Hand on Heart! - Team HoH x
“Perfect. I can't fault the service. The ashes got there safely and any unused ashes and the ring were returned safely. I love it. Only thing I would of liked is to have the mens ring which is slightly thicker in my size. I had to have the woman's ring which is slightly thinner. Love it though and thank you for letting me have a piece of my baby with me at all times. Amazing service and fast turn around.Would be good to be able to post a picture”
Thank you for taking the time to leave us this great feedback. We're so pleased we were able to help create a meaningful piece to keep your loved one with you at all times. It's a beautiful tribute which we hope brings you a lot of comfort. Your feedback is valuable, and I appreciate your understanding regarding the ring size. This has been passed back to our design team as we are always looking for ways to improve the level of service we can provide our customers - Team HoH x
“Perfect. I can't fault the service. The ashes got there safely and any unused ashes and the ring were returned safely. I love it. Only thing I would of liked is to have the mens ring which is slightly thicker in my size. I had to have the woman's ring which is slightly thinner. Love it though and thank you for letting me have a piece of my baby with me at all times. Amazing service and fast turn around”
Thank you for taking the time to leave us this great feedback. We're so pleased we were able to help create a meaningful piece to keep your loved one with you at all times. It's a beautiful tribute which we hope brings you a lot of comfort. Your feedback is valuable, and I appreciate your understanding regarding the ring size. This has been passed back to our design team as we are always looking for ways to improve the level of service we can provide our customers - Team HoH x
“Really pleased with my ring. I have been looking for ashes jewellery for my fur boys for a while and this design is perfect. Looks great, really well presented, lovely packaging and certificate.Thank you so much xx”
You're very welcome! We're thrilled to hear that you're pleased with your ring and that you found the design to be perfect for commemorating your beloved fur boys. We take pride in presenting our jewellery beautifully and providing certificates to make your keepsake even more special. Your satisfaction means a lot to us. Enjoy your ring! - Team HoH x
“Hand on heart made my experience the best I’ve ever come across genuinely so happy with the rings I got for my partner and the customer service was like nothing I’ve ever come across before I had to message them on Instagram for some more information on sizing and if I could add another ring on to my order and Ellie couldn’t have been more helpful to make this process easy and smooth Will recommended very highly what am amazing company well done”
Thank you for your kind words. We're thrilled to hear that your experience with Hand on Heart was exceptional. It's wonderful that you're happy with the rings you got for your partner and that our customer service, especially Ellie's assistance, made the process smooth and easy for you. We appreciate your recommendation and your positive feedback - Team HoH x
“The ring is even more beautiful than I imagined. It came in a lovely box with a certificate and well packed. The experience was made so special and I’m over the moon with the lovely ring. Thank you!”
Thank you for your wonderful feedback. We're thrilled to hear that the ring exceeded your expectations and that the entire experience, from the packaging to the ring itself, was special for you. Your happiness means a lot to us. We hope you enjoy your beautiful ring - Team HoH x
