“I would love to have given a 5 star review but wasn’t bowled completely over because the heart containing the ashes looked dull & not polished. Arrived on time though.”
Thank you for taking the time to leave this feedback, it's wonderful to hear that you've received the piece safely and on time, however, we're so sorry to hear that you're not completely happy with your piece. We would never wish for any of our customers to feel disappointed with their unique keepsake and so please may we ask you to email us directly at studio@handonheartjewellery.co.uk with your order details and a member of our friendly customer service team will be more than happy to discuss your order details with you further. Thank you in advance. - Team HoH x
“I absolutely love my heart shaped ash ring. Its red heart glitters and shines and every time I touch its smooth surface I think of my son. The ring is beautiful and its easy to see how much care was put into making it. The entire process from ordering to receiving the ring and especially the email updates made it easy for me to finally get my ring. I am very happy with the result. Thank you very much!”
The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery. We are so pleased to have been able to create you an extremely precious keepsake in memory of your son, which we hope will bring some comfort following your loss
“You never know quiet what to expect when you purchase something online. Something so precious is a risk I guess and I felt anxious until my beautiful ring was delivered to my door. Great service and a perfect end result. Thank you.”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake which we hope will bring some comfort following your loss
“Totally pleased with my purchase of a memorial ashes heart cremation ring. From start to finish the service was first class, organised and very well kept in touch with the process of my order. Highly recommend this company and will be recommending friends and family”
Thank you for your fantastic feedback. We are so pleased to hear how delighted you are with your unique keepsakes and our service. It is a pleasure to have been able to create this for you. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we are truly thankful to you for recommending our services. - Team HoH x
“Coulnt find fault with the product or service fro. Hand on Heart jewellery-but was let down for 2 days waiting in for my DPD delivery -quite frustrating -My ring is beautiful though -,thank you”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort. We are terribly sorry to hear that you had to wait for your delivery to arrive, once an order leaves the Hand on Heart studio, our trust is with DPD to ensure the goods are delivered safely but it would appear on this occasion DPD has failed us and we apologise for any inconvenience this may have caused you. - Team HoH x
“I so wish I could give you more than five stars. I cannot recommend you enough! Every single step of our contact with you has been incredible. We really felt you respected the ashes of our baby and because of this you made what was a very difficult situation, not only bearable but actually comfortable if that makes sense. Now I have the most beautiful piece of jewellery with me every day which brings me great comfort. Thank you so much, especially to Donna who dealt with our ring personally. I couldn’t of asked for more!”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in memory of your loved one, which we hope will bring some comfort following your loss
