“Was purchased as a gift for my niece. She cried when she received it, she absolutely loves it. Only thing I will say is it quite fiddly to put the ashes in, but defo worth the perseverance for the reaction it received”
Thank you for sharing your feedback with us! We're delighted to hear that your niece loved the gift and that it elicited such a heartfelt reaction. It's wonderful to know that the effort put into creating and presenting the piece was appreciated. We really appreciate this feedback and this shall be passed to our design team for review - Team HoH x
“Over all everything was fine with purchasing this necklace in particular is very difficult to fill with ashes, gets clogged easily and could be made slightly bigger at the opening to get ashes in properly”
Thank you for sharing your feedback with us. We appreciate your input, and we're sorry to hear about the challenges you faced with filling the necklace. Your comments are valuable in helping us improve our products.Team HoH x
Thank you for sharing your feedback with us. We're delighted to hear that you find the piece beautiful. However, we're sorry to hear that you had some difficulties with filling it due to the small space and circular shape. We shall feed this back to our design team as we are always looking for ways to improve the service and products that we are able to offer our customers - Team HoH x
“Lovely packaging and efficient service. A little disappointed lack of sparkle from the floating crystals, but nicely made and sweet piece of jewellery.”
“I'm so pleased with the quality of this piece and its beautiful too. I'm really impressed and will definitely use Hand on Heart in the future and recommend to family and friends. Thank you”
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the quality and beauty of your piece. Your satisfaction and recommendation mean a lot to us - Team HoH x
“The floating necklace is just beautiful but I am finding being able to unscrew the top difficult. It turns so far then stops and don’t want to damage it by trying to turn any further.”
Thank you for your kind words about our floating necklace. However, we're sorry to learn that you're experiencing difficulty with unscrewing the top.We take the quality of our products seriously, and we want to ensure your complete satisfaction. To address this issue, we kindly ask you to get in touch with our customer support team directly via studio@handonheartjewellery.co.uk. They will be more than happy to assist you and provide the most suitable resolution to ensure you have a piece you can wear with pride. Team HoH x
“This necklace is just gorgeous. Beautiful design and great quality. Delivery was quick and the necklace came beautifully packaged. Came with an ashes kit, to allow me to put some of our cats ashes in. Haven't attempted it yet but it'll be a lovely way to remember her. Bought the Angel Wing Necklace too which is also gorgeous. Some lovely items on the website. Thank you Hand On Heart! Highly recommend.”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. We hope you adore this special piece and it helps to bring you some comfort by having your cat close by. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we cannot thank you enough for recommending our services - Team HoH x
“Easy transaction, good price, fast delivery & item is really pretty.I did however find it tough to fill, so not entirely sure how many ashes are in there. The funnel is tiny - possibly explained in fine print the complexity. So could be my error for not reading fully.Would buy again from retailer, but wouldn’t chose self fill.”
We're really pleased to hear you had a good experience with us, however, we're really sorry to hear you had a little bit of trouble filling the piece. We consistently review the service we can provide our customers, so we appreciate your comments. This will be passed on to our design team to review so we can continue developing the service we offer to our valued customers. We hope you adore the finished piece and this helps to bring you some comfort - Team HoH x
