“This bracelet was purchased for my partner’s sister who got married on the weekend and he took his father’s place as father of the bride as sadly their father has passed. This bracelet was given to her on her wedding day, she was so happy! The bracelet is beautiful and great quality. Hand on heart is an amazing service and kept us informed whilst being made. Very happy customers, thank you!”
Thank you for sharing such a touching story. We're honoured to have been a part of such a special day. It's wonderful to hear that the bracelet brought happiness to the bride and that you were pleased with the quality and our service - Team HoH x
Thank you for sharing your positive experience! We're delighted to hear that everything went smoothly. Your recommendation means a lot to us. - Team HoH x
“So easy to order and I was advised what would happen from start to finish. I am delighted with my purchase and comforted that my Mum will always be with me. Would definitely order again but hopefully not too soon. Thank you HoH you have been brilliant.”
“A fabulous service from beginning to end, with thought and dedication to deliver a high standard of service. Only recommendation I would suggest, is potential offering bracelets in different sizes”
Thank you for your wonderful feedback! We're delighted to hear that you had a fabulous experience with our service. We truly appreciate your suggestion about offering bracelets in different sizes and will definitely take this into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to reach out. - Team HoH x
Thank you for your kind words! We're delighted to hear that you had an excellent experience from start to finish. Your recommendation means a lot to us - Team HoH x
“I absolutely adore the locket with my mum’s hair & ashes.. but the bracelet really lets it down, with something so precious & meaningful it’s something you never want to lose, but yet the bracelet on a bit of string. So I’ve had to take it to a jewellery shop to get a bangle made for the locket so that way I never lose it. A was planing on ordering more stuff but that bracelet has totally let me down!”
We're thrilled that you adore the heart charm with your mum's hair and ashes; creating meaningful pieces like this is truly special to us. However, we're genuinely sorry to hear that the bracelet didn't meet your expectations. This isn't the experience we would want for you to have.Ensuring that your precious keepsakes are secure and cherished is our top priority. Please reach out to our friendly customer service team at studio@handonheartjewellery.co.uk so we can assist you further and provide guidance on how to best address your concerns. Your feedback is important, and we're here to ensure your satisfaction with our products.Thank you for choosing Hand on Heart to create such meaningful pieces. We look forward to hearing from you and assisting you in any way we can - Team HoH x
“I have found the whole experience brilliant. The service and attention to detail was perfect. I couldn't have asked for better. I will definitely be placing another order as a gift. Thankyou.”
Thank you for your kind words! We're delighted to hear that you had a brilliant experience and appreciated our service and attention to detail. We look forward to being able to help with any future orders - Team HoH x
