This is so lovely to hear, thank you for leaving us this great feedback! The best possible review we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery.Kind Regards,Team HoH x
That is so lovely to hear :) Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and so it really is great to hear how delighted you are with our service.Kind Regards,Team HoH X
“Great. I love the bracelet. One name had been misspelled but not only did you offer to change it straight away, no questions, you also paid for it to be sent back next day. Fantastic service. Thank u.”
Thank you so much for this lovely feedback :) We are so sorry to hear that your special bracelet was engraved incorrectly initially but we would like to thank you for contacting us and allowing us to rectify this issue for you as soon as possible so that you can wear and treasure it as intended.Kind Regards,Team HoH x
“I was very happy with my bracelet. The hand and foot print on the hearts were beautifully done. I highly recommend this website for personalised jewellery. The one thing I was a little disappointed in was with this bracelet, I thought the beads would be sterling silver but unfortunately they are plastic. But over all, very happy.”
Thank you for taking the time to leave your review, we are sorry that you are not 100% with your piece of jewellery. Here at Hand on Heart, we pride ourselves on providing our customers with high-quality products and we apologise that you feel this is not the case. If you would like to discuss any issues with your jewellery further, please do not hesitate to contact us on studio@handonheartjewellery.co.uk and our customer service team will be more than happy to help.Kind Regards, Team HoH x
“I ordered a paw print bracelet from the website and when it arrived it was more than I expected - it was pawfect, it was a gift for my mam and she absolutely loved it - first class service all round”
Thank you for choosing TeamHoH to create your unique keepsake, it's so lovely to hear how happy your Mam was with her special gift!Kind Regards, Team HoH x
Thank you for choosing Team HoH to create your unique keepsake and for taking the time to write to us with your feedback :) I am sorry that your necklace is not as shiny as it once was, please do feel free to contact our customer service team who will look into this further and be able to recommend how to keep your jewellery looking its very best :)Kind Regards, Team HoH x
