“Cannot fault the service from start to finish. Unfortunately I was unable to get a cast of her paw print and sent photos instead. The item had arrived and it is perfect. Thank you so much”
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our service from start to finish. We're delighted that the item arrived and that you find it perfect - Team HoH x
“The service from Hand on Heart was fantastic. I made a mistake with my order and they picked it up straight away meaning I got the correct item.The bracelet is gorgeous. I can carry a memory of my dog with me everyday. I also have a necklace which is equally as good. Very well made. I'm so glad that I found this company.”
Thank you for your kind words and for choosing Hand on Heart. We're delighted to hear that you had a fantastic experience with our service. It warms our hearts to know that the bracelet allows you to carry a memory of your dog with you every day and that you also appreciate the quality and craftsmanship of the necklace. We take great pride in creating well-made pieces that hold special significance for our customers - Team HoH x
“Excellent. The website was so easy to use and the print kit came the next day. The instructions were clear and easy to follow and my jewellery arrived within a week and it’s beautiful.”
Thank you for your wonderful feedback! We're delighted to hear that you found our website easy to use and that the print kit and instructions were clear and helpful. It's wonderful to know that your jewellery arrived within a week and that you find it beautiful. We really appreciate you choosing us to help with this - Team HoH x
“So pleased with my bracelet, her actual paw print on the charm is a lovely reminder of my sweet little girl. The bracelet is quite small so if your wrist is larger you may struggle to get it over your hand. Beautifully packaged, and excellent service. Thank you”
Thank you for sharing your experience with us. We're delighted to hear that you're pleased with the bracelet and the charm of your sweet dog's paw print. It's wonderful that it serves as a lovely reminder. We appreciate your feedback regarding the bracelet size, and we'll consider this input for our future designs. If you ever need assistance or another special piece in the future, please feel free to reach out to us. We're here to help - Team HoH x
“We received our dog’s paw print cuff links and bracelet which we ordered for our wedding. We lost him a few weeks before the big day and so it was so lovely to have him (part of him) there on the day. The customer service team were so helpful and packaged our items beautifully. It really means a lot to us both- thank you.”
Thank you for sharing your heartfelt experience with us. We are deeply touched to know that we could be a part of such a meaningful moment on your wedding day. Our team is dedicated to creating pieces that hold special memories close, and we're glad that the cuff links and bracelet brought comfort and a sense of presence to your celebration - Team HoH x
Thank you for sharing your positive experience. We're glad to hear that the online purchasing process and attaching the paw print went smoothly. It's wonderful that you love your bracelet. Your satisfaction is important to us! - Team HoH x
