“Received the bracelet and was expecting a good quality as per previous orders but was highly disappointed in the quality. The charm itself is good but the beads on the bracelet are plastic and its very small. I have been advised they are indeed silver and offered a £6 refund on my £75 bracelet. I would not recommend this bracelet for an adult female. Its like a cheap childs piece of jewellery.”
Thank you for your feedback. We are deeply sorry to hear you were disappointed with your unique bracelet as here at Hand on Heart, we provide ourselves on providing our customers with the very best high-quality products and we spend many hours researching our suppliers to ensure the materials we use are of the highest quality available. With regards to the appearance of the beaded bracelet, we do try to ensure our product descriptions are thoroughly detailed, including measurements of each item and lifestyle images of our designs are provided to ensure our customers are aware of the design they are purchasing before placing an order to prevent any disappointment. We would never wish for any of our customers to feel disappointed with their unique keepsake and we are truly sorry that we were not able to resolve this in a way which you were happy with.Please do not hesitate to contact our team if we can be of any further help in the future, Team HoH x
“Honestly I can’t explain how perfect the bracelet was that I brought for my mum. We recently lost my Nanna who we were all so close with and the bracelet has given my mum amazing comfort. Everything from start to finish was professional and perfect. Thank you soo much. 110% would recommend”
“Fantastic experience- we lost my dad in April and had already purchased 2 bracelets and a necklace with my dad’s finger print. This time I had ordered my dad’s writing for my mum. She is going to be delighted as it’s beautiful. Thank you”
