“This is my first exposure to any type of clip ins, extensions, etc and I was excited to try them. After ordering 6 searches to ensure I selected the correct color I placed my order. When I got my order it was the wrong color, totally different number, so I reached out (text and email options only) and got a response the next day, even though the website says they are available 24/7. When I did get a response I replied immediately, but did not hear anything back for another day when I reached out again to see if I could get an update. The response I received stated that they send the hair color, a little lighter or a little darker than the swatch that I received and that they had sent the right color. The color that was sent was absolutely not correct and did not go at all with my hair color. I ended up having to return the product and in the process lost $20 in shipping cost and have nothing to show for it. The customer service was really poor and I would not use this company again. Thank goodness I have a friend who has used clip, ins and hair extensions before and had a great company that I will use going forward.”
