Complaint Handling Reviews

4.6 Rating 266 Reviews

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Sebastiao Ambrosio

Verified Reviewer

“Lovely course i like the subject definitely i will recommend for family and friends. Unfortunately for me i took 75% i was tired already.”

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Posted 2 years ago

Qammer Saleem

Verified Reviewer

“Thank you”

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Posted 2 years ago

Katja Tanskanen

Verified Reviewer

“Excellent course for complaints handling.”

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Posted 2 years ago

Linda Rawlinson

Verified Reviewer

“The course was okay. It was very brief and cursory for the price, which is why I've given it only two stars. There's nothing in the course content that can't be found in free online sources, so I won't be asking the rest of my team to take this course. It was useful to me as a manager to think about how I can train my team on complaints handling, but as our service is very niche, a lot of the content of this course doesn't apply to our business. Perhaps more useful for entry-level customer service team members who have never had to deal with complaints before. I also think one of the answers in the final assessment is incorrect, regarding what should be done at the investigation stage – the answer given as correct is to look at business policies etc., which is clearly not the right stage for that reflective type of work.”

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Posted 2 years ago

Hello , thank you for your review and feedback! We are really pleased to hear that you enjoyed the course and found it informative and detailed. If you need anything in the future at all, please don't hesitate to contact us directly. All the best, Elinor (Customer Support, High Speed Training)

Posted 2 years ago

“Amazing”

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Posted 2 years ago

Caroline Sallis-Galvin

Verified Reviewer

“d be good to be able to turn the voice off”

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Posted 2 years ago

Libby Haskell

Verified Reviewer

“positive and informative”

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Posted 2 years ago

Sharon Boardman

Verified Reviewer

“very good way to learn”

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Posted 2 years ago