Managing Customer Conflict in Hospitality Reviews

4.5 Rating 93 Reviews

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Viktoriya Kireeva

Verified Reviewer

“It wasn’t relevant to hotel work, it was very general, without specific examples of hotel guests behaviours and how to deal with them. Useless course I would say.”

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Posted 2 years ago

Hello Viktoriya, thank you for your review and feedback. I'm sorry to hear that you found the course irrelevant to hotel work. We do try to make all our course content relevant to each specific course. We are always looking to improve our training and I have therefore passed on your feedback onto the relevant teams. If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Molly (Customer Support, High Speed Training)

Posted 2 years ago

Natalja Golovniova

Verified Reviewer

“Refreshing :)”

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Posted 2 years ago

Roger Preece

Verified Reviewer

“would appreciate the chance to press click to advance each text box - rather than have to wait. For things that I already know - I don't want to have to wait.”

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Posted 2 years ago

Hello Roger, thank you for your review! I am sorry to hear you felt the course was too slow. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. I do however appreciate some people absorb information faster than others! There is a settings button within our courses and it does allow you to select your course speed to suit your preference, I hope that this will improve your experience if you purchase from us again! If you need anything else, please don't hesitate to contact us directly. Thanks again, Nicola (Customer Support, High Speed Training)

Posted 2 years ago

Alfredo Williams

Verified Reviewer

“great course”