Customer Service Skills Reviews

4.7 Rating 892 Reviews

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Product Page

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

Visit Product Page

Annika Moore

Verified Reviewer

“i only left a 2 star as i got super stressed doing the test at the end, this was because i am dyslectic and found that i could not understand how the questions which i got wrong were written! I understood all of the trainings videos, but the way some of the questions were written i just did not understand. when i got to these questions i knew i was going to get them wrong even though i understood all of the training that went with it, placing things into different categories such as open conversation and closed, and ended didn't make sense to me the the sentence's i knew which were wrong and which were right so i could not get the question correct. And i feel that many people will have this same problem as myself. it is very similar as understanding verbs and nouns, another concept i understand but can not spot in sentences because of my disability.”

Helpful Report

Posted 1 year ago

Good afternoon Annika, I'm very sorry that you found the Customer Service Skills course stressful at the assessment stage. We have been made aware of this from previous dyslexic learners, our content team are in the process of developing our courses to fit every learners different needs. We appreciate your feedback, as we want all learners to find our courses helpful and knowledgeable. Be assured I will pass your comments onto the correct team who will investigate this further. If you need any further assistance, don't hesitate to get in touch! Kind regards, Vicky (Customer Support, High Speed Training)

Posted 1 year ago

Claire Farnaby

Verified Reviewer

“Unable to adjust the volume and pause if required without exiting the session.”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you for your review and feedback on our Customer Service Skills, we appreciate it. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future versions of the course. Thank you again and we wish you all the best in the future. Kind regards, Vicky (Customer Support, High Speed Training).

Posted 1 year ago

Maria Durkin

Verified Reviewer

“Quick and easy, but very explanatory of key points for good customer service whether face to face, over the phone, email and/or social media.”

Helpful Report

Posted 1 year ago

“An incredible course that has taught me important information that I will need in my new role as a customer service representative.”

Helpful Report

Posted 1 year ago

Kyle Marshall

Verified Reviewer

“Simplistic and easy to understand”

Helpful Report

Posted 1 year ago

Ramona Lucia Dinca

Verified Reviewer

“The course was easy to go through, clear and very informative.”

Helpful Report

Posted 1 year ago

Ramona Baldacchino

Verified Reviewer

“Very helpful and very educational. Recommend this course from early stages at schools so that from young age children know how to interact with each other politely and keep building up an educational caracter that will help them in the future with communicating.”

Helpful Report

Posted 1 year ago

Avil Robert Cutinha

Verified Reviewer

“Thank you..”

Helpful Report

Posted 1 year ago