“I bought a Z LOK COMBO to secure my helmet to my motorbike on a recent tour of Italy.
The first time I used it was at Misano whilst I went to watch MotoGP. When I returned to my bike the lock would not open. I was convinced I had entered the correct code but, as I’d registered for code reminders, I emailed Hiplock and requested assistance. Sadly it was Saturday so all I got was an out of office reply.
Thankfully I had a Gerber Multi-tool with me. The saw blade went through the lock strap within a few minutes. I’m glad it did but also disappointed. I received the emailed code reminder the following Tuesday.
Upon emailing Hiplock I was quickly refunded.
I’m impressed with Hiplock, impressed with my DX1000, but won’t replace the Z LOK COMBO like for like.
The only other comment I’d make is I’d have found the lock easier to use if it was a few inches longer.”
Thanks for leaving us a review, we're sorry to hear about the issues with you had with your Z LOK COMBO. This feedback will be passed onto our product team to help with product development going forward. We are however glad to hear you're liking your DX1000.
Thanks for leaving us a review, we're sorry to hear you've had trouble in resetting your combination code. This is feedback we'll be sure to keep in mind when looking into product development and improvements.
“The combination lock would not open despite entering the correct code I set. In the end I had to force the lock using my bike multi-tool which I keep handy. Within 10mins the lock was disabled and I was able to retrieve my bike. Not a good experience - but the police were very understanding (i was able to prove the bike was mine having keys to the other locks I use)”
