“The graduation stoles looked great, especially the gold trimming! But I'm writing this review to give recognition to Ricardo who provided excellent customer service during the busy graduation season. When we placed our order, the estimated time of delivery did not reflect the actual time of delivery with the customization. I received a call that there was no way to fulfill our order in time for our graduation. However, after calling other places and discovering that it was impossible to find another vendor or local embroidery company that could add the customization for us with the short time frame, I called Honors Graduation back and Ricardo picked up my call. He showed great understanding and patience and did everything he could to accommodate our order. In the end, he was able to switch our customization from embroidery to digital printing, which allowed us to get our stoles in time for our event! I really appreciated Ricardo's excellent customer service!”
“Product is good, place and order and showed shipped but never was notified that they were outof stock. We started to get nervious as stoes were not in and called to find out they had no stock. We had to replace and paid extra for the overnight shipping”
Hello Jorge,
Thank you for bringing this to our attention. We should have emailed you in addition to calling when we discovered that your product was back ordered. We will refund your shipping in full on this order. Thank you for your understanding,
David
“Extremely happy with all of my purchases from Honors Graduation. I have purchased well over 1000 stoles this past graduation season. Their customer service is top notch and I am always pleased with their stoles, honor cords, customer service and, speedy shipping. Great company to work with.”
Hello Kelly, it looks like we are still working on your stole. We have May 18 as your event date, is there a different day you need it to you sooner? Let us know, thanks,
David
“Do not order from this place unless you order months in advance. I ordered six stoles to honor our graduating seniors at graduation about 3-4 weeks out. I factored in customization time and the 5-6 days of shipping. I got an email days after my order saying that the stoles would be shipped to me 9 days after the graduation event, and was offered to pay extra to rush customization or they could remove customization completely and send me blank stoles. I asked in my follow up email how much the rush would cost, and then got a short email back that said "it was taken care of." I was not sure what they meant by that but waited to see if they would send me any additional information. After a couple of days I received a refund for a little bit less than half of my original bill, and I sent follow up emails asking what I was receiving the refund for. I did not understand what was being sent to me and I didn't know what to tell my seniors. The correspondence with this company was painful to get any type of information and was a complete and total waste of my time. I now have blank stoles for my seniors to wear at graduation if they choose to wear them, and if not I will be returning them. This company is completely unprofessional and unclear in how long it actually takes to get your order and I will never order from here again -- which is unfortunate because it was very easy to customize the stoles online and it was very simple to place the order.”
Hello Alyssa, after looking through your order notes it looks like we totally dropped the ball on this. We will make your custom stoles and send them out in time for your event. You don't need to worry about returning the blank stoles. Thank you,
David
