“Problem with product the flote section will no stay clipped to bowl plastic clipes not holding allowing continius flow into bowl. Fault in design otherwise good product.
Would like a replacement It would be appreciated”
Hi Fred,
Thanks for the feedback and sorry this has occurred. Please contact us directly with your order details and we can go from there.
Kind Regards, The Hoselink Team.
“Don't bother purchasing this product. After 3-4 months of use, the float mechanism pivot point seizes up and doesn't move anymore. Meaning that the bowl no longer fills by itself. I've had to request multiple replacements of the float, but recently Hoselink denied me a replacement saying its out of warranty. If something fails regularly after 3-4 months, then Hoselink should either withdraw the product from the market, or offer replacements at no charge. The replacement float is also ridiculously expensive at $14 for a bit of plastic.
This is the last time I purchase anything from Hoselink and I've purchased a lot.”
Thank you for your feedback Chris! I am sorry to hear you are having problems with the float for your Auto-Fill Pet Bowl! This is not something that is a common occurrence on this product. This does have a 1-year warranty period so unfortunately outside of that it would be chargeable for replacement parts, I can see we have issued you 5 replacements in the past and we are sending you another one out again as a goodwill gesture. Apologies for any inconvenience caused!
Kind Regards
The Hoselink Team
“Very dissatisfied, the hose link connectors where great quality but the way the float mechanism clips into the top of the bowl is terrible as it constantly want to unclip itself, the plastic lugs that hold it to the base are not doing their job properly.
Ive had to glue the float mechanism to the base twice now, definitely would not recto anyone.
Thanks Luke.”
Hi Luke,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with the float mechanism.
We take pride in the quality of our products, and it is disheartening to learn that the float mechanism has not met your expectations. We understand the frustration of dealing with a component that constantly unclips itself, and we are committed to rectifying this issue.
Please contact our customer service team and we will be able to help with a resolution.
Kind Regards,
The Hoselink Team
Hi Corey, thank you for your review and providing your feedback, really appreciate you sharing your thoughts. Sorry to hear the float is not working correctly on your Pet Bowl.
More than happy to organise for a replacement float to be sent, we do carry these as spare parts. If you can email us confirming your address, we will have one sent out to you straight away.
Kind regards, The Hoselink Team
“My GSP just easily knocks the top off trying to drink causing water to go everywhere. Not very solid or stable. Maybe best for only small dogs or cats.”
Hi there,
We apologize for the inconvenience caused by the instability of our product when your GSP tries to drink from it. We understand that this can lead to water spillage and frustration.
While our product is designed to cater to various pets, including dogs of different sizes, we appreciate your feedback regarding its suitability for larger breeds like GSPs. Your insights are valuable to us as we strive to improve our offerings.
Thank you for taking the time to share your experience. We appreciate your feedback as it guides us in providing better solutions for pet owners.
Kind Regards,
The Hoselink Team.
“Love Hoselink products! But was a little let down by this. The float doesnt work so the bowl was constantly filling up and I had to shut the tap off. Just think I got a faulty float.”
Hi there,
Thanks for your review.
We do take pride in the quality of our products and have strict testing procedures, so this is disappointing to hear.
Please feel free to contact us at hoselink@hoselink.com.au or call 1300 900 617 and one of our friendly customer service team members would be more than happy to help with this!
Kind Regards,
The Hoselink Team
