Hi Fiona, we apologise for the frustration and disappointment you experienced with your recent purchase of the beige Hoselink connections.
If you haven't already, we recommend reaching out to our customer support team to discuss the specific problems you faced. We will be able to assist you and find a resolution, whether it's through troubleshooting or providing replacement parts.
We appreciate your years of support as a Hoselink customer, and we're disappointed to hear that this recent experience fell short of your expectations. We value your feedback, and it will be taken into account as we work to improve our products and customer experience.
Thank you for bringing this to our attention and providing your feedback. We hope to hear from you soon. Kind regards, The Hoselink Team
“Very easy to connect all the parts. The only drawback is that the spray gun is no longer free to rotate as it was with the previous click connectors. This means that the hose needs to be oriented in the right direction to point the spray gun.”
Hi Jack,
Thank you for your feedback. We're pleased to hear that you found it easy to connect all the parts of our product.
With the Basic Starter Set, it comes with our standard Accessory Connecter which doesn't have the swivel function.
We do have an Accessory Connecter with Swivel (https://www.hoselink.com.au/products/accessory-swivel-connector?_pos=1&_psq=swivel&_ss=e&_v=1.0) if you want to purchase this in the future, or you can have a look under our Packs and Sets for different kits available with the swivel connecter.
If you have any further questions or concerns, please feel free to reach out to our customer support team. We value your feedback and are here to assist you.
Kind Regards,
The Hoselink Team
“Fantastic. i have used this and other products ever since my first transaction with HOSELINK which was possibly in year 2001. My old address was 226 Military Road Dover Heights. Every product other than one time switch falls into a 5 Star rating.”
“I found them rather poor . Trying to get them attached to the hose was a real chore . The clamp ring had to be millimetre perfect to allow the screw lock to bind without cross threading . What should have been a two minute job to attach both , became a half hour of hose end trimming ( to got end perfectly straight ) ,to allow clamp ring to sit 1..5mm from the hose end , to allow end cap to screw on correctly . I have purchased these before and had no problems . Something has changed , they feel lower quality.”
