“Good, but was unsure where the black "o" ring fitted. After ringing hoselink i was told it was a spare.Perhaps you could include in your instructions that the "o"ring is included as a spare. Might save a bit of confusion.”
Hi Grahame, Thank you for your feedback. we apologize for the confusion regarding the black o-ring included with the hose joiner set. It's helpful to know that you contacted Hoselink directly and were informed that the o-ring is actually a spare part.Including a note in the instructions to clarify that the o-ring is provided as a spare is a great suggestion. This would certainly help customers understand its purpose and prevent any unnecessary confusion.We have passed the feedback through to our product team to consider with future orders being sent where spare parts are included.Kind regards, The Hoselink Team
“I have been using Hoselink products for over 15 years and would not use any other hose fittings as they never burst and when changing position or attachment it is so simple and easy”
