Hi there, Thanks for your review. We can see you have since been in contact with us in regards to this and we have resolved this for you. Please feel free to contact us at hoselink@hoselink.com.au and one of our friendly customer service team members will be able to assist you with any further enquiries.Kind Regards,The Hoselink Team
“Explained the problem and a few days later I received a replacement part. I did not get a chance to offer to pay. It was all arranged and I am very grateful. I have had my hose for many years and it is looking very tired but still working. I will maybe replace it one day.”