“I used this product to replace a hose end connector with flow control. (It was the second one to break.)Now I have no leaks. Also think the flow control was not necessary because the sprayer can be held on or off. I first ordered the wrong part and the person I spoke to on the phone was very helpful and efficient in altering the order for me. Many thanks to her. Delivery was prompt.”
Hi Steve, I am sorry you are having this issue. If you could please contact our customer service team on 1300 900 617 or via email hoselink@hoselink.com.au so we can assist you further.Kind Regards,The Hoselink Team
“I have three hose link hoses and fittings to match. Bought by the family as presents. The Hoselink connections between the hose and fitting after a couple of years all leak and spray water and constantly come apart if you slightly twist your hand while watering, covering you with water, which is damn annoying to put it nicely! .... By the end of any watering session if you don't take care you end up with soaked pants and shoes. They require you to hold the connection and hose with both hands to stop this happening.I have replaced every washer and this still doesn't relieve the problem. The plastic connection just wears out, the ones connecting to the tap are fine as they don't get any movement, but between hose and fittings there hopeless. My son also experienced the same problem and has now cut and thrown the connections away and gone with another brand. I haven't come to that yet. But I can see it as an option very soon.My previous hose with connections by another company lasted over 10 years without a problem. Such a shame, I try to support an Australian brand, and get let down. It's a product failure in my opinion, you base your whole advertising of this product on your connections. .”
Hi Rob, thank you for taking time out of your day to leave us a review. We appreciate hearing your feedback. We are very sorry to hear you are having such consistent issues with your fittings. This is not the kind of experience we want our loyal customers to have. As you have explained you have had quite a few replacements and repair attempts, we would be happy to arrange some no cost replacements for you. Please give us a call at 1300 900 617 to discuss this further. Again, many apologies for the inconvenience.Thanks, The Hoselink Team.
