Hi Ivan Thanks for reaching out and sorry to hear you are having a few issues with the hose end connector.I have linked a video on how to install this fitting below. https://youtu.be/f9PcrKio9fIIf the issues are not with the installation and the actual working of the product we would love to hear more about this and provide you with the correct advice, replacement or solution to get this resolved for you. Our best contact number is 1300 900 617 or you can email us at hello@hoselink.com.au and we would be more than happy to discuss any issues you may have. Kind regardsHosleink Team
Hi Dmitri, Thank you for taking the time to leave us a review.We apologise for the inconvenience you've experienced. We understand that ordering the wrong product can be frustrating, especially when there are numerous parts and limited availability through retailers. To assist you better, please provide more details about the product you intended to order and any specific challenges you encountered during the process.Kind regards, The Hoselink Team
“I ordered some Hoselink fittings and was immediately informed that the package was dispatched. However, Australia Post advised that a delivery delay was expected, without any explanation. That delay is now approaching three weeks. As a courtesy, I advised Hoselink by email of the situation. Hoselink immediately contacted me to advise that they were sending a replacement order which, remarkably, arrived two working days later. I find this level of customer service nothing short of outstanding. I have been dealing with Hoselink now for many years and have always found their communication and customer service exceptional.”
“I have two Hoselink retractable hoses and have been happy with both of them, and with the excellent follow up phone support when replacement parts are required. The most recent purchase of a Hose End Connectort suitable for my needs was quickly and professionally facilitated by friendly, helpful staff over thephone. Thanks and would recommend to others.”