“I had broken the original lever and didn’t realise until recently that a spare was available. So glad to buy a replacement lever which came promptly and works a treat.”
Hi George, Thank you for sharing your experience with us! We're delighted to hear that you were able to find a replacement lever for your product and that it's working perfectly. At Hoselink, we always strive to offer excellent customer service and provide solutions to our customers' needs. If you ever need any further assistance or have any questions, don't hesitate to reach out. We're here to help, and we appreciate your support! Happy gardening! ���Kind Regards,The Hoselink Team
“It is a replacement and so far very good. Service dept was excellent. A bit confusing though on your star rating as other sites just have 5 stars. Select the fifth star and all preceding stars turn yellow.”
Hi Jim Thanks for sharing your feedback regarding your replacement product. We're thrilled to hear that it's been working well for you, and we're glad to know that our service department provided excellent support.We appreciate your feedback about the star rating system on our website. We understand that the current design may be a bit confusing compared to other sites. I have passed this onto the marketing team who will hopefully get it updated to make things that little bit easier.Your satisfaction is important to us, and we're grateful for your support. If you have any further questions or suggestions, please feel free to reach out to us. We're here to help and provide you with the best possible experience.Kind regardsHoselink team
“Not great, I removed the screws securing the stubs of the old lever and attacherd the new one. Didn't work, there is some kind of ball assembley in the unit which controls the flow and I have no idea how his lines up, so this no longer is any use.”
Hi there, Thanks for your review and we are sorry to hear this. Please feel free to contact us at hoselink@hoselink.com.au or call 1300 900 617 and one of our friendly customer service team members would be more than happy to help with this! Kind Regards,The Hoselink Team
“I have at least four hose fittings that have the flow control lever & now I have had to replace all levers as being made of plastic after a period of time in the weather they all have broken on one side so that the lever becomes useless. These would be far more practical if they were made of metal dependent on the cost. I have said that I wouldn't recommend this product purely due to it's lifespan.”
Hi there, Thank you for sharing your experience with our hose fittings. We apologize for the inconvenience caused by the flow control levers breaking over time. We appreciate your feedback and understand your concern regarding their durability.We constantly strive to improve our products based on customer feedback, and we have taken note of your suggestion to consider metal levers for enhanced longevity. While there are considerations such as cost and material suitability, we are actively exploring alternative options to ensure greater durability without compromising functionality.Please feel free to contact us at hoselink@hoselink.com.au and one of our friendly customer service team members will be able to assist you with any further enquiries.Kind Regards,The Hoselink Team
“I have purchased many hoselink products and found all to be top quality. Any query I have had in relation to these products has been swiftly responded to and dealt with to my complete satisfaction. Thank you Hoselink for great products/service.”
“To have replacement parts is such a relief it is so good and i think hoselink is so far ahead of a lot of manufacturers of having replacement parts. I as a user of hose link and I believe I use a lot of hose link fittings so with replacement parts is a god send to me. Thank you Hose Link.”
