“The problem with the Flow Control Connector turned out to be internal. the white plastic moving piece became detached from the valve and nothing would keep it in under pressure. I like your products and have bought 3 x Flow Control Connectors for the future and to reduce the cost of postage. If one of the new ones breaks after a year or two I will be very disappointed. My main complaint is that you do not have retail outlets in Hobart but I doubt that will change?”
Hi Nigel,Thanks for your comments and sorry you have had some issues with the flow controller. This is a part which our products team are currently trying to strengthen so hopefully it won't be long before this happens. We do like to help our customers out wherever possible so if you have any future issues, please do get in touch with our friendly customer service team.We are a family run business in Sydney and like to keep everything in house at the moment. Kind Regards,The Hoselink Team
“Our original lever broke, one call to Hoselink and a new one arrived free of charge 2 days later. Such a busy time of year, misplaced it before installing (young kids ♀️), called Hoselink, embarrassingly explained I lost the one they gave me. New one received via a post 2 days later. Installed straight away. Customer Service were real people that went above and beyond to keep me happy. Thank you”
“Years ago I saw this hose shown on new inventors .Liked it .Waited years to have the position and circumstances to buy the set and it has filled all my expectations.Service is good too .”
“I now have two 30m Hoselink reels and have been thrilled with them. Whenever I needed replacement parts because of over robust use, they have been prompt and helpful is their servicce.”
“Item was replaced under warranty by Hoselink. It was replaced without question and delivered very promptly over the busy Christmas period. I’m disappointed the item failed in the first place but very happy with Hoselink’s response.”
“Thanks to Hoselink. The response to my question re the breaking of the Lever on 2 of my flow controllers was immediate. The new levers arrived within days. They were very easy to replace and the Flow units are now working as good as new. Hoselink has always backed up their products with resolution to any issues experienced. Keep up the good products and service.Regards, Noel Williams”
