“Was sent a standard connector to replace a swivel one connected to a hand spray. Awkward to use as you have to twist the hose to direct the flow but at least it doesnt break apart the way the swivel connectors do. Prefer a swivel but they are far too fragile.”
Hello Peter,
Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear that the standard connector didn't fully meet your expectations.
We understand your preference for a swivel connector, and while issues with the connector are not common, we want to make sure you have the best experience with our products. Our customer service team is here to help, and we encourage you to contact them at: hello@hoselink.com.au or 1300 900 617. They will be happy to assist you and find a suitable solution to address your concerns.
Thank you for being a valued customer, and we look forward to resolving this matter for you.
Best regards,
The Hoselink Team.
Hi Leonie,
Thanks for your feedback.
We are sorry to hear that you are having this issue. The accessory connecters go at the bottom of our attachments.
If you are wanting to use this on a non-Hoselink attachment, please email us at hello@hoselink.com.au and send through a photo of the thread that the attachment has, and we can provide the best solution for you!
We look forward to getting this sorted out for you!
Kind regards,
The Hoselink Team.
“Customer Service is excellent. Whoever is in charge should be made CEO of Qantas, Telstra and Optus and the big banks. If only they could learn and achieve such a high standard of customer service which has always been the case whenever I have needed to contact Hoselink. The products are of high quality as always. Thank you.”
