“Order this product because the previous one came apart at the swivel mechanism. Almost exclusively used over grassed areas, e.g. no harsh abuse by dropping on concrete paths, etc. Probably 3 years use. If it has not been done already this item needs to be “up” engineered a bit.”
Hi Janet, thank you for taking the time to leave us a review. We are glad to hear that your issue was resolved easily by sending photos through to us. With the item being covered under warranty, we were able to just send out a replacement, no questions asked! If you have any further questions or need assistance in the future, feel free to reach out. Kind regards, The Hoselink Team
“I have purchased your package hose reel and fittings, however the accessory connector with swivel broke. On contacting your company, it was replaced without any hassle. Everything else is working fine.”
“The connect work well and seals without leeks. Disappointed with the longevity of the product. The metal centre separated from the body causing a necessity to replace it. Only 2 years old but ordered a replacement and a spare. Ordering was simple and delivery was vey quick. I see other reviews with the same problem. We will see how long this one lasts”
Hi there, Thank you for your feedback regarding the performance and longevity of our product. We appreciate your positive comments about the connectivity and sealing capability, but we apologize for any inconvenience caused by the metal center separating from the body.We're glad to hear that your replacement order and spare were easy to place, and that the delivery was quick. We hope that the new product will meet your expectations and provide a longer-lasting solution.Please feel free to contact us at hoselink@hoselink.com.au and one of our friendly customer service team members will be able to assist you with any further enquiries.Kind Regards,The Hoselink Team
