“Excellent!. My reason for needing the spare washers and o rings was that my connectors keep losing their o rings. The design of the connections is great for leak and drip prevention, but the o ring groove does not positively retain the o ring. Its therefore liable to drop out and get lost. Can this be addressed?
Also, it would be easier to connect the various fittings together, if they had an external mark to indicate the alignment required to match the two faces before twisting them closed. This could be a simple arrow cast into the moulding of each piece.”
“Ok but did expect better quality products that dont break so easily. Would not recommend people spend the extra money as the lifespan of cheaper models Id definitely comparable and hoselink do not replace breakages such as sprayers that just fall apart in your hands.”
Hi Angela, thank you for taking the time to write us a review. If you have faulty or leaking products, please give us a call at 1300 900 617 to discuss further. We would love to find a solution for you.
Kind regards, The Hoselink Team.
“Very disappointed with your products and service since the day I bought them. I purchased the washer set to see if I can fix the problems I've had with 2 of the 3, 30 metre wall units I bought from you a few years ago. From the day I installed them two of the units leaked badly from the twist locking joint near the hand held water gun.
It is annoying as I also use your product at my work place at Commbank Stadium in Parramatta. This unit has worked very well for years and was the main reason I decided to purchase you units for home use.
I have rung and written to you before about this problem but you just sent out a replacement hand spray gun. This did not solve the problem.
It would be good if you had a rep in Sydney who could investigate problems with your units. Trying to explain problems vis phone calls and emails doesnt work as well as people on the ground.
For now, I have gone back to using the traditional hose. I hope that the replacement washers work as I spent a lot of money on 3 reels, where two are only really useful in Summer, on a hot day, when I want to get wet.”
Hi Phillip
We apologise for the inconvenience and disappointment you have experienced with our 30-meter wall units. We understand the frustration caused by the persistent leaking issue, and we want to address this problem for you.
Are you please able to reach out to customer service team via email at hello@hoselink.com.au with videos or photos of the leaks so we can correctly diagnose the issue on our end and provide the right advice or replacement.
Your satisfaction is essential to us, and we want to ensure that you have a positive experience with our products.
We look forward to hearing from you so we can get to the bottom of this and get it sorted.
Kind regards
Hoselink Team
