“I was moving house and wished to take my 30m hose assembly with me. However, I did not wish to remove the original bracket as, doing so, would have exposed holes in the brick wall.
I phoned Hoselink Customer Service and was told that another bracket could be bought. Problem solved!
My Hoselink assembly is now awaiting attachment with the newly purchased bracket - at my new place.
Thank you, Hoselink staff and service.”
“I have 6 x 30m retractable hoses around my (large) property. I needed to replace a plastic wall bracket at a cost of over $30 (posted). So expensive for what it is. Its hard to be a loyal customer if I need to keep paying these sorts of prices for replacement parts.
CT
South West Rocks NSW”
Thank you so much for taking the time to provide us with your feedback on the Additional Wall Bracket. We genuinely appreciate hearing from our valued customers like yourself.
We apologize for the inconvenience you experienced in regard to the pricing of the replacement wall bracket. We are constantly reviewing the pricing of all our products to ensure they are priced fairly.
If you would like to discuss this further, please get in contact with our customer care team on 1300 900 617 or hello@hoselink.com.au.
Best regards,
The Hoselink Team
“After over 15 years of punishing sun and rain we needed to replace our wall bracket. Not the whole hose and reel! Just the wall bracket. Hoselink made it so easy to order and at a great price too! It was posted immediately and we had it in a few days. Thanks Hoselink you’re the Best!!”
Hi Gil, thank you for your review and feedback. We are sorry to hear that is the case with your bracket. This is not something we've come across frequently. Are you able to send us some photos of this issue? We would love to resolve this and get you a bracket that works. Please send the photos to hello@hoselink.com.au.
Thanks, The Hoselink Team.
