Hi Craig, thanks for your review. Apologies for the inconvenience caused, it looks like there was some kind of issue with your reel being sent out to you. We've re-sent the hose reel on a priority dispatch, and again please accept our sincerest apologies. Please reach out to us directly at 1300 900 617 or via email at hello@hoselink.com.au if you have any further questions or concerns.
Thanks, The Hoselink Team.
“Very happy with the product, I had two Hoselink old hoses for many many years and still on good working order, hope the reel will last as long, love the Hoselink fittings, the best never licking hoses, only suggest that the retractable reels should come with cover offer by x $, I will have to order one now.”