Hi Will, thanks for taking the time to leave us some feedback. It's great to hear that our customer service team were able to rectify your issue and that the service was up to the standard that we would expect.
Kind Regards, The Hoselink Team
“I purchased four of these units more than ten years ago and even though they were still working, the spring recoil system was starting to fade so I bought another four, but in the charcoal colour this time. The spray gun has been completely redesigned and in a good way. Its lighter, the head can turn a full circle and the trigger mechanism is simple to operate. These units are far ahead of the competition.”
Thanks for taking the time to leave a review, John! It's great to hear your hose reel has lasted so long and you appreciate the updates we have made to the spray gun. We pride ourselves on the quality of our products but will make improvements where necessary. Kind regards, The Hoselink Team.
“Our overall experience couldn't have been better. The product arrived overnight and was packaged very well. We set it up that day. We attached it to the house. The attachment is sturdy and strong. We love the nearly 180 deg rotation. The hose extension and retraction work brilliantly. It's so quick and easy to water the plants now. The hose trigger is well made and all the different spray options work really well. Without a doubt, this is the best hose I have ever had. The quality is unmatched and well worth the price, which was on special at the time and very reasonable.”
Hi Paula, thank you so much for your lovely feedback. We are so pleased to hear you are as happy with your reel as we are. We hope it serves you well over the years! Please don't hesitate to reach out if you have any questions or concerns.
Thanks, The Hoselink Team.
“Fantastic product which works really well, I have had a Hoselink retractable hose for many years and never had issues, this 20m hose will be for the front yard. Hoselink products are a great design”
“Quick to install, but would have been quicker if the mounting plate suited a normal timber fence post width. Need to put a mounting piece on to the post first wide enough to suit the bracket.
In any case it's installed and so far seems pretty solid to use - smooth to extract and retract. Hose fitting is interesting and like my earlier Hoselink setup solid and looks like it will last.”
Hi John, thanks for your feedback. Glad to hear you managed to install the reel. If you have any questions or concerns, please feel free to reach out to us on 1300 900 617.
Thanks, The Hoselink Team.
