“This is my third Hoselink Retractable Hose Reel and it has the same high quality build as my previous two hoses. The quality of the hose and fittings is, in my opinion, by far the best on the market. They do not kink or leak and are easy to clean. My only (minor) problem is that a few of the screws on one of the hoses have rusted and left rust marks on the body of the reel.”
“I would love to write a review but after two failed despatchs from the warehouse I don’t have any product to review. Off to Bunnings to pick up an alternative I guess”
Dear Scott, thank you so much for taking the time to provide us with your feedback on our Classic 20m Retractable Hose Reel in Beige. We truly appreciate your support and apologize for the inconvenience caused by the failed dispatches from our warehouse. We understand how frustrating it must have been for you not to receive the product.
We would like to assure you that this is not a reflection of our usual standards, and we deeply regret any inconvenience caused. We are constantly striving to improve our processes to provide a seamless shopping experience for our valued customers like you.
It looks like it was scanned on 01/10/24, and we expect delivery to your area to take around 5 business days. If you do not see any updates on the tracking by 08/10/24 (The next business day from today), please give us a call at 1300 900 617 so we can look into this further.
Thanks, The Hoselink Team.
“After 2 weeks we still have not received our product so therefore can’t review it
Service has not been good and we are now waiting after calling Hoselink to say we had not received our product to be told it was lost
Would be sent priority but still waiting”
Thank you so much for your review, Glenys! We are thrilled to hear that you found the hose easy to unwind and that the rewinding mechanism is very smooth.
We pride ourselves on providing high-quality products that offer exceptional convenience and functionality, and we are delighted to know that our hose reel has met your expectations.
Best regards,
The Hoselink Team
Apologies you have not received your Hose Reel as of yet Trevor! If you could please contact our customer service team on 1300 900 617 or via email hoselink@hoselink.com.au we will be able to check the status of your order.
Kind Regards,
The Hoselink Team
