Hi there,
Thank you for your review, and I’m glad to hear that you find the Hose Reel Cover visually pleasing. I’m sorry to learn that it doesn’t fit properly and that the zip is unable to close. That’s certainly not the experience we aim to provide.
It may be that the cover is the wrong size for your hose reel as they should be snug, but able to close. Please reach out to us on 1300 900 617 or hello@hoselink.com.au so that we can double check and sort out an exchange.
Kind regards,
The Hoselink Team
“I purchased a 30m Hoselink retractable hose reel but accidentally ordered a cover designed for a 15m reel. I called Hoselink customer service, and they generously sent me the correct cover for the 30m reel at no extra charge—I only paid for the postage. The customer service staff were very understanding!
It works perfectly and protects my Hoselink retractable reel from sunshine and dust. I'm really impressed with the product and the customer service!
Thank you!”
“I purchased a new extension hose to use on a different property because the two I've had for six or so years have been so reliable. I'd definitely recommend any product from Hoselink. I've purchased a lot of the accessories over time and never had any issue with anything.”
“I purchased a new extension hose to use on a different property because the two I've had for six or so years have been so reliable. I'd definitely recommend any product from Hoselink. I've purchased a lot of the accessories over time and never had any issue with anything.”
Hi Michael, thanks for your review and feedback. We do have frequent offers and sales on our products, I would recommend you sign up for our marketing so you don't miss out! Please give us a call at 1300 900 617 if you have any other questions or concerns.
Thanks, The Hoselink Team.
