Hi Karen, Thank you for taking the time to leave us a review. The hose is exactly the same as our standard 12mm hose reels therefore no quality or size differences there. You have purchased the Hi-Flow Hose Reel previously which is why you are noticing the size difference. Regarding the missing items, we are sorry to hear about this. We have organised for these to be sent out to you right now. Kind regards,The Hoselink Team
“A stylish hose reel. Who would have thought. So over green and cream. This a fashion statement that also works great and is so dimple to use. Now all we need is a black cover to complete the ensemble!!!”
“I found it very easy to install to the house, I have a weatherboard house, and from the video instruction it was easy enough.The hose and attachments worked well,although on one of the settings on the hose fitting,the cone setting it was leaking from the join.I contacted Hoselink and they are sending out a replacement no fuss.”
“Because of the size and weight of this thing, I found it really difficult to locate my house had concrete on the bottom which meant locating the hosereel either a couple of inches off the ground or raising it high above my head on the only solid piece of timber at the bottom of the window sill. Because the house is cladding, it simply will not go into cladding without ripping it apart. Make sure you have somwhere to mount this thing. I wish I'd realised before buying”
Hi Leisa, Thank you for taking the time to leave us a review. Sorry to hear you have experienced issues mounting your hose reel. Potentially the Mounting Post might be more suitable for you in getting your system set up. If you would like to view, please follow this link: https://www.hoselink.com.au/products/retractable-hose-reel-postRemember if the hose reel is not suitable for you, we do have a 30 day money back guarantee. Please contact us directly if you require further assistance. Kind regards,The Hoselink Team
“Should of set myself up with hoselink long ago! Love my 30 mtr charcoal retractable hose its so easy to use in my big outdoor bird avairy and around the garden..will be trying it out on my horses to !Have just ordered more items..loving Hoselink products”
