“We ordered two of these hoses and one arrived broken. A simple email to customer service and a replacement unit promptly arrived. We now have a 20m beige unit attached to our houses brick wall in the front yard and a 30m charcoal hose attached to a stone retaining wall in our backyard and couldn’t be more pleased.”
“Really impressed with my 30m retractable hose it's a pleasure to use. I've also made my daughter super happy, buy giving her an identical hose reel for christmas!”
Hi Bernadette, thank you for your review. We appreciate your business and kind words! If you have any questions, please contact us directly at 1300 900 617 and we would be happy to assist you. Thanks, The Hoselink Team.
“Hoselink products are THE best, I purchased this one as a replacement of another I had had for many years, the previous one was a light grey which discoloured so the Charcoal is ideal.”
“I’m not sure how you have so many 5 star reviews as I purchased two within weeks of each other and within the first 3 months both don’t retract and the pressure in both is very week, including the “hi flow” hose.Disappointed to say the least. Customer care sends a service manual that tells you how to fix the reel. Works once then stops working. Would Not recommend, sorry.”
Hello, I am sorry you had this issue! It is disappointing to hear especially you had issues with both of them so close together, this is not a common issue we come across. Please could you contact our customer service team on 1300 900 617 or via email hoselink@hoselink.com.au we can look into warranty options for you.Kind Regards,The Hoselink Team
