“I’m not sure how you have so many 5 star reviews as I purchased two within weeks of each other and within the first 3 months both don’t retract and the pressure in both is very week, including the “hi flow” hose.Disappointed to say the least. Customer care sends a service manual that tells you how to fix the reel. Works once then stops working. Would Not recommend, sorry.”
Hello, I am sorry you had this issue! It is disappointing to hear especially you had issues with both of them so close together, this is not a common issue we come across. Please could you contact our customer service team on 1300 900 617 or via email hoselink@hoselink.com.au we can look into warranty options for you.Kind Regards,The Hoselink Team
“https://www.youtube.com/watch?v=Yr9AwAqDu4I This hose reel is great quality will not disappoint but because of the weight of the reel the fixings supplied couldn’t cope with the hose being pulled in and out I wish I had found this video earlier hope this helps Great product hoselink highly recommend”
