“Terrible...my first order apparently never left the warehouse after being told it had which resulted in a missed birthday present. Who knows the product may be great, but Hoselink missed an opportunity to make this right.”
Sorry to hear this happened, Shane. I have looked into this and can see that your order left the warehouse as it should have, but then got delayed in transit. When you brought this to our attention on the 17 of April, we immediately sent out another hose reel free of charge and it arrived at the delivery address 5 days after on the 22nd of April. If you would like to discuss it further, feel free to give us a call on 1300 900 617.
