“Received our purchase very quickly. Once installed, however, we were dismayed to find that it was seriously leaking from somewhere inside the mechanism. After checking the trouble shooting guide we found that the problem could not be solved, so I sent pictures and a heartfelt plea to Hoselink to see if it could be fixed. Within 24 hours, I received an email apologising for the inconvenience and telling me that a new one was on it way. Indeed it arrived within a few days and after promptly installing it, we found that it is working like a charm. No more leaks and it does the job beautifully. Highly recommend”
Hi Mary Thank you so much for your honest feedback regarding your order with Hoselink.Very disappointing to hear that the Hose reel was faulty on arrival, thankfully issues like these are few and far between.Happy to hear of our response to the issue. We are very flexible with faulty products even outside the warranty period so please always reach out to us in future if something goes wrong. Thrilled to have you part of the Hoselink family now and do not hesitate to get in touch if we can ever be of any assistance.Kind regards Hoselink Team
“Absolutely love our new hose Reel it’s the best one I’ve had if I need any other products I sure will be purchasing from you guys again cheers Brendon”
Hi Ian, Thanks for your feedback and for contacting us about this. Please let us know if you need any further assistance. Kind regards,The Hoselink Team.
“This is the second retractable hose we have purchased . Quality product , excellent customer service provided and we received the hose quickly after ordering it .”
Second one! wow, thank you ! I am pleased to hear you are loving your Retractable Reels as much as we do! Appreciate you taking the time to leave a review! Happy Watering 😊
